I have Windows 10 and Acronis True Image 2016 worked before I formatted and reloaded Windows 10. I have reinstalled all my other software and drivers with no problems. The Acronis installation goes smothly until I am prompted to launch the program then I get an error box LoadLibrary failed with error 998: Invalid access to memory location. After clicking OK the program doesn't open. The error is there at every boot and if I try to open the program. I have uninstalled and reinstalled 4 times. I am using build 6027.
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I have Windows 10 and Acronis True Image 2016 worked before I formatted and reloaded Windows 10. I have reinstalled all my other software and drivers with no problems. The Acronis installation goes smothly until I am prompted to launch the program then I get an error box LoadLibrary failed with error 998: Invalid access to memory location. After clicking OK the program doesn't open.
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The error is there at every boot and if I try to open the program. I have uninstalled and reinstalled 4 times. I am using build 6027. Thanks.Hi, Sir!I have the exact same issue as Tom Fisher, although I do not know him personally. Do you want me to gather a Process Monitor trace and generate a System Report, as I am willing to investigate?Thank you very much in advance!Regards,midimusicman79. Sorry it took so long to respond. Just wanted to let you know that I tried reinstalling the software today to troubleshoot and it installed correctly.
Fix Failed to Load Hardware Monitor Driver in Windows 10 Tutorial. This device is not working properly because windows cannot load the drivers required for this device. Process Monitor.
Same downloaded installer as before. I'll let you know if I have trouble after a reboot, but I think everything is ok now.Hi, Tom Fisher!Did you get rid of the error message, or does the error still persist?Sorry to say, but Process Monitor does not work either on my computer (another error message pops up: Unable to load Process Monitor device driver), so I am therefore unable to gather a Process Monitor trace and generate a System Report, like Dmitry Nazarov wanted you to do initially.Could you please do it in stead?Thank you very much in advance!Regards,midimusicman79.
Attempts to run the 64 bit version of procmon to observe a process’ activity results in the following error: Unable to load Process Monitor Device Driver. This has been mentioned in posts going back to 2008.
There are several solutions noted as the root cause, not of which worked for me including:. The Workstation service needs to be running (it is). Extract the 64 bit binary from the procmon.exe into it’s own binary procmon-64 (didn’t work).
When on a 64 bit system, Procmon extracts a 64bit binary in the%TEMP% folder as Procmon64.exe and runs that. That part seems to be working.
Login as Administrator and try it (didn’t work)I checked Event Viewer-Security and saw that there was an Audit Error:Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device errorFilename: DeviceHarddiskVolume2WindowsSystem32/drivers/PROCMON23.SYSSo, PROCMON32.SYS was not being installed. After a lot of searching, I found that describes the actual root cause and how to resolve it. It involves Microsoft update which added support for SHA-2 certificate signing (in preparation of the likely ).If the system gets regular updates, this update would already by applied. The system I’m using is not connected to the internet and cannot access a server so updates are not applied on a regular basis. This explains why procmon works on a similarly configugured system that coincidently had been updated recently.After manually downloading and applying this update the process monitor was able to install the driver and run.
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January 2023
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